Complaints Document - Support
Complaints about the performance of the contract shall be submitted to Tov Shop Customer Service in a complete and clearly defined way and within a reasonable period of time, after the customer has observed or could observe the defects.
Complaints should be sent via the complaints form below or to the email address klantendienst@TovShop.be, telephone number +32(0)468.483.938 or by mail at the following address:
Tov Shop Customer ServiceDijk 832861 Onze-Lieve-Vrouw WaverBELGIUM
Complaints will be answered if possible within a week. If a complaint has a foreseeable longer processing time, Tov Shop will respond within a reasonable time with a notice of receipt and indicating when the customer can expect a more detailed answer.